Terms & Conditions
These Terms & Conditions explain the rules, policies, and expectations for using PopStickerMerch and purchasing products or services from our shop. By visiting popstickermerch.com, submitting artwork, approving a proof, or placing an order, you agree to these Terms.
1) Acceptance of Terms
These Terms & Conditions constitute an agreement between you and PopStickerMerch LLC (“PopStickerMerch,” “we,” “us,” or “our”). “You” and “your” refer to the person or business accessing our website, submitting content, or purchasing our products or services.
By accessing our website, submitting an order, uploading artwork, approving a proof, or purchasing from PopStickerMerch, you agree to these Terms and any additional policies referenced on our website.
If you do not agree with these Terms, please do not use our website or purchase our products or services.
2) Eligibility & Authority
You must be at least 18 years old, or the legal age of majority in your jurisdiction, to place an order without the involvement of a parent or legal guardian.
If you place an order on behalf of a business, organization, school, nonprofit, government entity, or another person, you represent that you have authority to act on that party’s behalf and to accept these Terms for them.
You agree to provide accurate, complete, and current contact, billing, payment, artwork, and shipping information.
3) About Our Products
PopStickerMerch sells stickers, decals, labels, prints, custom-printed products, and related merchandise. Our products are printed, laminated, cut, packaged, or otherwise produced in-house.
- Product features, materials, finishes, sizes, durability, and recommended uses may vary by product.
- Product descriptions are provided for general informational purposes and may be updated as our materials or production processes change.
- Waterproof, weather-resistant, dishwasher-safe, removable, or durability statements apply only under normal intended use and are not guarantees against every surface, environment, cleaning product, temperature, or application method.
- Unless a product listing states otherwise, dishwasher-safe claims refer to top-rack dishwasher use. Hand washing is recommended for the longest possible product life.
4) Orders, Pricing & Payment
Placing an order
Orders must be placed through our website unless a separate written arrangement has been made for a custom, wholesale, business, school, nonprofit, or government order.
An order confirmation does not necessarily mean that an order has been accepted for production. We may review artwork, order details, payment information, material availability, and production requirements before accepting an order.
Pricing
Prices are displayed in U.S. dollars unless otherwise stated. Prices, product availability, promotions, quantities, specifications, and shipping options may change without notice.
We reserve the right to correct pricing, listing, coupon, inventory, or calculation errors. If an error affects an order already placed, we may contact you with the option to approve the corrected amount or cancel the affected order for a refund.
Payment authorization
Payment is required before production or shipment unless we have expressly agreed to different written payment terms.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment processors to charge the amounts associated with your order, including applicable taxes and shipping charges.
Taxes and tax-exempt purchases
Applicable sales tax may be collected as required by law. Customers requesting tax-exempt treatment must provide valid and complete exemption documentation before the applicable transaction is finalized.
Order accuracy
You are responsible for reviewing and confirming all order details, including product, size, quantity, material, finish, artwork, spelling, shipping address, and contact information.
We are not responsible for delays, losses, or additional costs resulting from inaccurate or incomplete information supplied by the customer.
5) Order Changes & Cancellations
Because many products are made to order, cancellation or modification is not guaranteed after an order has been submitted.
- Standard merchandise orders may be changed or canceled only if fulfillment has not begun.
- Custom orders cannot be changed or canceled after a proof has been approved or production has started.
- Rush fees, design fees, setup fees, proofing fees, and other services already performed may be nonrefundable.
- Approved cancellations may be subject to deductions for work already completed, materials ordered, payment-processing costs, or other nonrecoverable expenses.
To request a change or cancellation, contact sales@popstickermerch.com as quickly as possible. A request is not approved until we confirm it in writing.
6) Production Times
Unless a product listing, quote, or written agreement states otherwise, our typical processing time is approximately 3–5 business days, excluding weekends and holidays.
Production and delivery timeframes are estimates, not guaranteed completion or arrival dates.
Production may take longer because of order volume, proofing delays, customer-requested changes, material availability, equipment maintenance, complex artwork, specialty finishing, payment issues, weather, carrier disruptions, or other circumstances.
Production time begins only after all required information, usable artwork, payment, and proof approval have been received.
A shipping upgrade changes the carrier’s transit service. It does not automatically shorten production time unless rush production has been expressly purchased and confirmed.
7) Shipping & Delivery
U.S. shipping
- Qualifying orders under $35: May ship free through USPS letter mail or another economical service that does not include tracking.
- Qualifying orders of $35 or more: May be upgraded to tracked shipping through USPS Ground Advantage, Priority Mail, or another suitable service.
Available methods, thresholds, rates, and carriers may vary by product, destination, promotion, package size, or order value. The shipping option shown at checkout or on an accepted quote controls.
Shipping estimates
Carrier transit times are estimates and begin after the carrier accepts the package. They do not include production time.
Once an order has been transferred to a carrier, transportation, routing, scanning, and delivery are primarily controlled by that carrier. PopStickerMerch cannot guarantee a carrier’s delivery date or prevent every delay, loss, theft, misdelivery, or scanning error.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders sent to an address supplied incorrectly by the customer.
If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional postage before the order is shipped again.
Package forwarding and reshipping services
Our responsibility ends when an order is delivered to the address provided at checkout. We are not responsible for loss or damage occurring after delivery to a freight forwarder, package forwarding company, hotel, mailroom, commercial receiving service, or other third-party recipient.
8) Delivery Issues
Untracked mail
If an untracked order has not arrived, contact us after at least 10 calendar days have passed from the date of the emailed shipping notice.
Because untracked letter mail does not provide carrier scans or a delivery record, we may ask you to confirm the shipping address and allow additional time for delivery before determining an appropriate resolution.
Tracked packages marked delivered
Carriers sometimes scan packages as delivered before they are physically received. If tracking shows delivery but the package is not in hand:
- Verify that the shipping address is correct.
- Check the mailbox, porch, garage, side doors, and other delivery areas.
- Ask household members, neighbors, building staff, or a mailroom.
- Contact the carrier or local post office when appropriate.
- Allow up to seven calendar days for a premature scan to resolve.
After completing those steps, email sales@popstickermerch.com and we will help review the available information.
Lost, stolen, or damaged shipments
Any replacement, refund, carrier claim, or other resolution will be evaluated based on the shipping method, tracking, carrier findings, photographs, order value, and circumstances.
We may require the customer’s cooperation with a carrier investigation, missing-mail search, insurance claim, police report, or theft report before issuing a replacement or refund.
9) International Orders
International delivery times vary and may take 2–4 weeks or longer, depending on destination, carrier processing, customs review, and local postal operations.
- Customers are responsible for customs duties, import taxes, brokerage charges, VAT, tariffs, and other destination-country fees.
- Customs charges are not included unless expressly stated during checkout.
- We cannot mark an order as a gift or intentionally misstate its value or contents.
- Customers are responsible for confirming that ordered products may be legally imported into their destination.
- We are not responsible for customs delays, inspections, seizures, refusals, or other actions taken by government or border authorities.
If an international order is returned because fees were unpaid, delivery was refused, or the address was incorrect, any approved refund may exclude original shipping charges, return charges, customs fees, and costs already incurred.
10) Returns, Replacements & Refunds
Because many of our products are made to order, printed in limited quantities, or personalized, all sales are generally final unless otherwise stated in a product listing or required by law.
We want customers to receive what they ordered. If an order arrives materially damaged, defective, or incorrect because of an error by PopStickerMerch, contact us within the claim period described below.
Possible resolutions
Depending on the circumstances, we may provide:
- A replacement of the affected item;
- A reprint of the affected quantity;
- Store credit;
- A partial refund;
- A full refund for the affected item; or
- Another reasonable resolution.
The appropriate resolution will be determined by PopStickerMerch based on the nature and extent of the verified problem. A replacement or reprint may be offered instead of a refund.
Items that generally do not qualify
Unless required by law, returns, refunds, or free reprints are generally not available for:
- Buyer’s remorse or a change of mind;
- Incorrect products, sizes, quantities, or options selected by the customer;
- Incorrect or incomplete shipping information supplied by the customer;
- Approved spelling, grammar, layout, sizing, or artwork errors;
- Low-resolution, pixelated, or otherwise unsuitable customer artwork;
- Normal color, finish, size, cut, or quantity tolerances;
- Damage caused by improper storage, cleaning, application, or use;
- Products applied to incompatible, dirty, textured, coated, or damaged surfaces;
- Damage occurring after delivery;
- Ordinary wear and tear; or
- Delays caused by carriers, customs, weather, or circumstances outside our control.
Return authorization
Do not mail products back unless we provide written return instructions. Unauthorized returns may not be accepted or refunded.
11) Order Inspection & Claims
Customers must inspect an order promptly after delivery.
Claims involving damage, defects, shortages, or incorrect items must be reported within seven calendar days of delivery, unless a longer period is required by applicable law.
A claim should include:
- The order number;
- A description of the issue;
- Clear photographs of the affected product;
- A photograph of the full quantity received when quantity is disputed;
- Photographs of the packaging and shipping label when damage occurred in transit; and
- Any other information reasonably needed to evaluate the claim.
Please retain the affected products and packaging until the claim is resolved. Discarding products before we can review them may prevent us from verifying the issue.
Failure to report a visible issue within the claim period may result in the order being considered accepted, to the extent permitted by law.
12) Custom Printing Services
PopStickerMerch is primarily a printing and production service. Unless separately purchased or expressly agreed to in writing, custom-print orders do not include:
- Logo creation;
- Original illustration;
- Graphic design;
- Artwork recreation or vectorization;
- Photo retouching;
- Copywriting or proofreading;
- Trademark or copyright clearance;
- Color-separation services;
- Extensive file repair; or
- Legal review of submitted content.
Minor production adjustments, such as adding a cut line, resizing a supplied design, preparing bleed, or arranging artwork for production, do not mean that PopStickerMerch has reviewed or approved the artwork’s spelling, accuracy, quality, ownership, legality, or commercial suitability.
Any additional design or file-preparation services may require a separate fee and written approval.
13) Artwork Submission
Customer-supplied artwork is generally printed as submitted.
You are responsible for providing production-ready artwork that is accurate, complete, and suitable for the product ordered.
File quality
Low-resolution, blurry, pixelated, compressed, incorrectly sized, or improperly prepared artwork may produce lower-quality results. Enlarging a small image does not add detail or improve resolution.
We may notify you if an obvious file-quality problem is identified, but we are not required to detect or correct every issue.
Fonts, links, transparency, and effects
Customers are responsible for ensuring that fonts are embedded or converted to outlines, linked images are included, transparency and effects are properly prepared, and all intended elements appear in the submitted file.
Bleed and cut lines
Artwork may require bleed, spacing, borders, or other production allowances. Thin borders and designs with tight edge spacing may show normal variation more noticeably.
Cut lines may be adjusted for production safety, durability, machine compatibility, or minimum spacing requirements.
14) Proofs, Revisions & Approval
For certain custom orders, PopStickerMerch may provide a digital proof before production. A proof is intended to show the expected layout, general size, artwork placement, and cut line.
Digital proof limitations
A digital proof is not a physical sample and is not an exact representation of final color, texture, finish, material, reflectivity, transparency, metallic effects, holographic effects, or scale on every device.
Proofs should not be used as a guarantee of exact screen-to-print color.
Customer review responsibilities
Before approval, the customer must carefully review all details, including:
- Spelling and grammar;
- Names, dates, phone numbers, addresses, and URLs;
- Prices, ingredients, warnings, instructions, and legal statements;
- Artwork orientation and placement;
- Product dimensions and quantity;
- Cut line shape and placement;
- Margins, bleed, borders, and spacing;
- Image quality and resolution; and
- Any other customer-supplied information.
Approval authorization
By approving or signing a proof, the customer:
- Confirms that the proof is correct;
- Accepts responsibility for the approved content;
- Authorizes PopStickerMerch to begin production; and
- Understands that further changes may not be possible.
PopStickerMerch is not responsible for typographical, layout, sizing, artwork, or other customer-approved errors after proof approval.
Revisions
Unless a quote or product listing states otherwise, proof revisions are intended for reasonable production-related adjustments.
Replacing the original artwork, changing the overall concept, requesting design work, rebuilding a file, or making extensive edits may require an additional fee or a new order.
Proof approval delays may affect the original estimated production and delivery schedule.
15) Unapproved & Abandoned Proofs
We may contact customers through the email address or other contact information provided with the order. Customers are responsible for monitoring those communications and responding to proof requests.
If a custom order remains awaiting artwork, information, revisions, or proof approval for more than 30 calendar days, we may place the order on hold, archive it, or cancel it.
Any refund for an abandoned order may be reduced by design work, proofing, setup work, payment-processing charges, specialty materials, or other costs already incurred.
Production availability and pricing may need to be reviewed again if the customer returns after an extended period.
16) Color, Material & Product Variations
Screens and printed products use different color systems. Screens generally display color using RGB light, while commercial printing uses inks and printable color profiles.
Color appearance can vary because of:
- Monitor brightness and calibration;
- Phone, tablet, and computer display settings;
- RGB-to-print color conversion;
- Artwork color profiles;
- Ink, laminate, and material batches;
- White, clear, holographic, metallic, or specialty substrates;
- Ambient lighting;
- Surface color beneath transparent materials; and
- Normal production variation.
Unless a separately purchased and confirmed color-matching service is provided, we do not guarantee exact Pantone, brand, screen, previous-order, office-printer, or competitor-sample color matching.
Reorders may differ slightly from earlier production runs because of changes in material lots, ink, laminate, equipment settings, environmental conditions, or supplier manufacturing.
Slight color, opacity, texture, gloss, finish, or material variation is normal and is not considered a defect.
17) Manufacturing Tolerances
Custom printing and finishing involve mechanical and material processes. Minor variations are unavoidable and are accepted as normal manufacturing tolerances.
Unless a stricter tolerance is expressly agreed to in writing before the order is placed, reasonable variations may occur in:
- Color and ink density;
- Cut position and registration;
- Finished dimensions;
- Border thickness;
- Print placement;
- Material thickness and texture;
- Laminate placement;
- Finish and gloss level;
- Sheet or roll alignment;
- Packaging arrangement; and
- Final quantity.
Cut and size tolerance
Small shifts in cut position or finished dimensions may occur. These shifts can be more noticeable on designs containing thin, even borders or artwork positioned very close to the cut line.
Quantity accuracy
PopStickerMerch supplies the quantity ordered. We carefully count and verify custom, bulk, and wholesale orders before they are packaged for shipment.
If you believe your order contains a quantity shortage, please contact us within seven calendar days of delivery and include your order number, a description of the issue, and a photograph showing the full quantity received.
After reviewing the claim, PopStickerMerch may replace the verified missing quantity or provide another appropriate resolution.
18) Product Use & Application
Customers are responsible for determining whether a product is appropriate for their intended surface, environment, application, and use.
Adhesion and removability can vary depending on:
- Surface texture and coating;
- Paint condition and age;
- Cleanliness and surface preparation;
- Temperature and humidity;
- Exposure to sunlight, water, chemicals, oils, or abrasion;
- Application pressure and technique; and
- Length of time the product remains applied.
Before applying a product to a valuable, painted, delicate, antique, powder-coated, porous, textured, or unfamiliar surface, test it in a small, inconspicuous area.
PopStickerMerch is not responsible for surface damage, residue, staining, discoloration, coating changes, or other results caused by application, removal, cleaning, environmental exposure, or incompatible surfaces.
Our products are not intended as safety equipment, regulatory labels, permanent identification systems, or substitutes for legally required warnings unless expressly stated in writing.